It's recommended to order 3 days in advance as there might be some restrictions on pickup locations if it's later than that (you can still order though). But in general, the earlier, the better as we might run out of stock especially in high seasons.

Go to the post office and tell them that you are expecting a package, and then show them your passport and the tracking number that we send you before the pickup date. They know what to do.

It is the day you drop off the rental items. You can simply drop it in any post box in Japan. Customers have to drop it off by the midnight of your return date. You do not have to worry about how long it will take for the items to get back to us as long as you drop it off in time.

Shipping fee and tax are included to the price displayed in this website.

Please ask for your package at the front desk (most hotels hand it to you upon check-in). In case they cannot find it, please show them the tracking information you receive in the shipping confirmation email. Also, it would be helpful if you could inform your hotel that you are expecting a package from us before hand via email, etc..

No, you don't have to. We will provide you a prepaid return package. All you have to do is to put all the items in the return package and drop it in a post box in Japan. Contact us if you lose the prepaid return envelop.

We can normally deliver an order within 1 - 2 days as long as we have it in stock.

Unfortunately, we do not ship overseas. However, we also have business partners in some countries too so please email us first so that we can assist you locally (if available).

No. Since we had had many delivery problems with Airbnb places, we recommend you to pick up at a post office near your Airbnb place instead. It will be easier and quicker in most cases.

There are at least a post office and a number of post boxes in every major international airport. But there is no post office at Haneda airport international terminal to pick up your item. Please note that there's no post office or post box after luggage check / customs.

Yes, you can pick up at any post office in Japan.  On our checkout page, you can select a 24h post office from our list.  Contact us if you would like to have your package delivered to a post office that is not in the list(not open 24 hours) in the order form.

It will be delivered a day before your pickup date. (e.g. If your pickup date is 21st Feb, it will be delivered on the 20th Feb.) Or at the very least by the time you arrive at your pickup location.

Yes, it is fairly easy as there are a lot of them all over Japan. They are colored red and have “〒” symbol on it. You can find them at corners of some streets, at some convenience stores, and at major international airports.

We deliver your order by normal postal service so it will be just dropped in a mailbox as long as the name of the house or room owner you provided to us is correct. However, in cases where the mailbox is too small or already full, they will leave a slip for redelivery request and bring the package back to the nearest branch. To avoid the possible delivery problems, we recommend that you pick up at a nearest post office. It will be easier and quicker in most cases.

For Pocket WiFi rentals, shipping fee is 720 yen per every 2 units (e.g. if you order 3 units, shipping fee will be 1,020yen). The shipping fee includes the prepaid return package.  Consumption tax in Japan is currently 8%. 

Yes, you can. We accept credit cards through  Stripe (a well-known and secure online payment platform). All the major credit cards and debit cards are accepted.

We do not currently accept cash on delivery.

Yes, you can. The payment system automatically sends a purchase receipt to your email after your order successfully goes through but if you need an official receipt, please contact us with your order number and the address if it's needed on the invoice.

All our Pocket WiFi models have good coverage throughout Japan covering more than 98% of the population, so the coverage should not be a problem wherever in Japan you go. However, coverage in very remote areas with no population cannot be guaranteed. Our wifi router is 2017 model and it’s very fast(612Mbps).

Yes it is truly unlimited, without any type of restrictions.

No, it does not work outside of Japan. Customers are not allowed to bring our devices outside of Japan.

Yes. Pocket WiFi device uses micro USB or USB type-C for charging and we provide a USB cable along as one of the accessories along with the device.

It comes with a SIM card inside as a unit. You do not have to buy anything extra.

With the extra portable battery we provide, it normally lasts for a whole day. However, it really depends on how often and how long you use the device.

It's just like using any other WiFi network. Select the network name (SSID) on your device Enter Password You can check its SSID and Password on the device screen.

It can connect up to 15 devices simultaneously.

It is possible to extend it unless we are fully booked. Contact us with the number of days you would like to extend(Or the date you would like to return.).

No, we don't. We currently operate online only and do not have any physical stores.