1-1. A rental product refers to any equipment listed on the rental contract, including, but not limited to, mobile wifi device, prepaid SIM card, battery charger, portable battery charger, and softcover.
1-2. All customers are granted only the right for personal use of the rental product and may not sell or rent it to any unauthorized personnel. All rental products must be used only for legitimate and legal purposes.
1-3. This contract is termed once Pocket-Wifi-Japan.com receives an application from the customer.
1-4. All customers are responsible for any costs resulting from any legal processes that are due to the nonfulfillment of the contract, or any other illegitimate loss caused by failure to comply with the contract.
2-1. Rental cost is displayed on the website. 1180JPY will be charged additionally when the rental start date is within two days(JST) from the order date.
2-2. Data transfer cost in the rental period is included in the rental fee. There shall be no extra cost for data transfer except for international roaming.
2-3. Pocket-Wifi-Japan.com does not guarantee the service area, speed, network connection, and data traffic conditions at anywhere and anytime. All customers have to be noticed that the specifications shown in product information is based on best-effort.
2-4. Pocket-Wifi-Japan.com does not make any refunds for reasons such as coverage for the service area, speed, or date traffic conditions.
2-5. In case the customer brings the device/sim card back to the home country, there may be international roaming cost if the power is on. Customers will be charged with all the roaming fees.
2-6. Customers have to submit a valid email address that Pocket-Wifi-Japan.com can reach anytime when placing an order. In case Pocket-Wifi-Japan.com could not reach the customer or the customer did not respond within 48 hours, and there is any trouble caused by the communication difficulty, Pocket-Wifi-Japan.com doesn't take any responsibility.
2-7. Customers have to submit valid personal information when ordering. In case customers did not, Pocket-Wifi-Japan.com cannot provide the customer with its services and no refund will be made.
2-8. In case there wes a trouble with the delivery, pickup, the device or the change of current rental plan, Pocket-Wifi-Japan.com will rearrange a new package for the customer with the earliest schedule possible. Customers must note that it may take time since the delivery schedule depends on the delivery company. Pocket-Wifi-Japan.com will When there is a related cost, Pocket-Wifi-Japan.com may charge the customer when Pocket-Wifi-Japan.com confirmed that the package is delivered.
2-9. Customers are required to notify Pocket-Wifi-Japan.com by the end of the first rental date when the customer could not pick up the package on the scheduled date. Pocket-Wifi-Japan.com does not take any responsibility when customers notify Pocket-Wifi-Japan.com that the customer did not pick up the package afterwords.
2-10. Customers have to be noted that Pocket-Wifi-Japan.com may provide customers with a different type(model) of devices, depending on the stocks.
2-11. Customers have to be noted that Pocket-Wifi-Japan.com is not responsible for the functionality of the battery inside of the device, mobile battery, AC adopter and cables that Pocket-Wifi-Japan.com provides.
2-12. Customers have to be noted that the service is available only in Japan.
2-13. When Pocket-Wifi-Japan.com changes the rental plans, Pocket-Wifi-Japan.com notifies its customers through the content of web page. Pocket-Wifi-Japan.com provides the customers with the plan that was presented at the time that the customers ordered.
2-14. When an order is made within two days from the start of the rental period, Pocket-Wifi-Japan.com doesn't assure that the package will be delivered by the specified time at the specified pickup location and Pocket-Wifi-Japan.com may allocate the stocks that is already delivered at post office to the order. In this case, Pocket-Wifi-Japan.com may charge the customer with 570JPY for the allocation fee and Pocket-Wifi-Japan.com doesn't assure that the allocated devices have the same data plan. However, Pocket-Wifi-Japan.com will arrange the delivery for the plan that the customer ordered for another shipping cost.
2-15. When a customer submit a wrong date by accident, Pocket-Wifi-Japan.com doesn't take any responsibility including refund.
2-16. The network speed may vary, depending on the network providers such as Softbank and software version of the device.
2-17. Pocket-Wifi-Japan.com doesn't take responsibility for bugs or any inconvenience caused by the software of the device.
2-18. Customers have to submit the name that is used for hotel booking so that hotel can tell it is the hotel guest when the customer chose a hotel as a pickup location. Pocket-Wifi-Japan.com doesn't take any responsibility if the name provided is not correct. If the name provided is not correct and Pocket-Wifi-Japan.com had to change the name, Pocket-Wifi-Japan.com will charge the customer with 1,000JPY for the procedure fee. If the hotel did not receive the package or the customer requested to, Pocket-Wifi-Japan.com might resend the package, but the customer will be charged with the reshipping fee. (1480 JPY for shipping, including returning envelop and 1180JPY if the shipping has to be made within 2 days.)
2-19. When an Airbnb room is specified as a pickup location, the pocket wifi package won't be delivered directly to the airbnb room since no one is receiving it. Instead, it is delivered to the most convenient post office near the specified address.
2-20. When the provided address is insufficient to deliver the package, the package will be delivered to the most convenient location near the provided address.
When a cancel request is made, Pocket-Wifi-Japan.com may ask the reason for the cancellation to make it clear. Dates shall be calculated in accordance with Japan Standard Time.
3-1. Pocket-Wifi-Japan.com doesn't accept refund request due to customers not willing to submit required information.
3-2. Pocket-Wifi-Japan.com doesn't accept refund request due to order information change. Order information includes location, date, time, name, email, personal information, and so on. Instead of cancelling, Pocket-Wifi-Japan.com may update order information.
3-3. Pocket-Wifi-Japan.com accepts refund request only before seven days before the rental start date. (ex. If the rental start date is March 10th, cancel request must be made by the end of March 2nd.) This policy doesn't apply when a customer provide an incorrect rental start date. (ex. If a customer requests to rent on March 10th but intended to rent on February 10th, Pocket-Wifi-Japan.com accepts refund request until February 2nd.) The "intended rental start date" is determined by Pocket-Wifi-Japan.com based on communication with the customer.
3-4. Pocket-Wifi-Japan.com doesn't accept refund request due to a delivery delay. Customers are advised to make an order at least 5 days before the pickup date to make sure the package is delivered on time. When a customer make an order after 5 days before the pickup date, Pocket-Wifi-Japan.com ships out at the earliest schedule possible but it is not assured for the customers to receive the package by the requested date and time.
3-5. Pocket-Wifi-Japan.com doesn't accept refund request due to incidents including but not limited to war, terrorism, riot, labor strike, public health issue (incl. virus outbreak), production cancellation, government control, national defence, explosion, typhoon, fire, flood, abnormal weather, volcano eruption, and earthquake.
3-6. Pocket-Wifi-Japan.com doesn't accept refund request when a customer doesn't pick up the package at the requested pickup location.
3-7. Pocket-Wifi-Japan.com doesn't accept refund request when the accomodation doesn't receive the package for the customer. Customers are responsible for making sure the requested address has the ability to receive the package.
3-8. Pocket-Wifi-Japan.com doesn't refund when a customer returned the rental equipments earlier than the scheduled date.
Customers must notify Pocket-Wifi-Japan.com if a cable, AC adaptor, pouch, instruction, return envelope, and the wifi router was missing in the package within 24 hours after receiving the package. Otherwise, it is considered that the customer received them all.
4-1. In case of loss or damage of equipment upon inappropriate use, customers will be charged the following compensation fee by Pocket-Wifi-Japan.com.
55,000 JPY for loss or critical damage(including cracked screen and water damage), 22,000JPY for loss of back cover, 5,500 JPY for loss of battery inside the device (including when it couldn't be sent back to us by mail), 11,000JPY for loss of sim card, 5,500 JPY for dents(by dropping on the ground, for example) and 3,300 JPY for lighter damage(including scratches, chocolate or snack damage, or scribbling or putting sticker on the device) of Mobile-Wifi router body, 6,600 JPY for mobile battery, 4,400 JPY for AC adaptor, 2,200 JPY for micro USB Cable, 2,200 JPY for Type-C USB Cable, 2,200 JPY for pouch, 2,200JPY for putting sticker on equipments except for router, 1,100 JPY for zipper pouch. Customers have to make sure that all the items are packed into the pouch that we provide to avoid damages on the way back to us. Customers have to be noted that loss includes when the customer did not return the rental equipments.
4-2. In case a customer did not return the package by the specified date, Pocket-Wifi-Japan.com will charge the customer with the compensation fee of 1,500 JPY per day for the delay and the customer has to pay the sending back fee. Customers must note that there are no post boxes after the security check at airports.
4-3. Customers cannot compensate by returning a replacement instead of the lost equipment and Pocket-Wifi-Japan.com will charge for the lost equipment.
4-4. In case Pocket-Wifi-Japan.com recognize that Pocket-Wifi-Japan.com cannot expect the return of the package, Pocket-Wifi-Japan.com will charge the customer with full compensation fee without obligation to notify the customer.
4-5. In case a customer could not pick up or lost a package and Pocket-Wifi-Japan.com located the package, Pocket-Wifi-Japan.com may let the customer know the location and ask the customer to pick it up. In case the customer did not pick it up, Pocket-Wifi-Japan.com will charge the customer with three months worth of the rental price without any discount.
4-6. All customers are required to report any loss or damage regarding the rental equipment to Pocket-Wifi-Japan.com and follow the instructions on the required process afterward. Pocket-Wifi-Japan.com is required to let customers know that there is a damage before the customer starts using it when providing a damaged but fully functioning device. When there are damages on the device provided, all customers are required to report damages by the end of the first day in Japan local time to let Pocket-Wifi-Japan.com know that there were damages before the customer started using. Customers may be charged with compensation fee for damages that are not reported to Pocket-Wifi-Japan.com.
4-7. When Pocket-Wifi-Japan.com can reasonably doubt a customer has not read the our terms (ex. through system logs, the time spent on the page referring to an analytics tool, etc.), Pocket-Wifi-Japan.com is no longer required to make a refund to the customer.
4-8. Pocket-Wifi-Japan.com may charge the customer with the compensation fee beforehand without notifying the customer as deposit to avoid customers not paying by suspending their credit card. Pocket-Wifi-Japan.com will return the deposit back to the customer when Pocket-Wifi-Japan.com get the items back or confirms that there was no need for the customer to compensate.
4-9. When a customer opens a charge dispute without reasonable reasons, Pocket-Wifi-Japan.com will charge the customer with transaction fee of 5,000JPY per dispute.
4-10. When a customer lose the equipments, Pocket-Wifi-Japan.com may try to find it. (ex. filing a police report) Pocket-Wifi-Japan.com may charge the customer for the transaction fee of 5,000JPY. When Pocket-Wifi-Japan.com find the equipments, Pocket-Wifi-Japan.com will charge the customer for delay fee of 1,500JPY/day, from the end date of the rental pediod.
4-11. Compensation fee will be charged to the credit card that is used to pay.
4-12. When a customer provides with a wrong address, the customer has to communicate with the people live at the address and get the package. Otherwise, the rental equipment is considered lost and the customer will be charged with the full compensation fee.
4-13. In case there needs to be special assistance with finding or obtaining lost rental equipment(ex. communicating with transportation companies, shops, hotels, police department, and so on.), 11,000 JPY will be charged without asking for permission from the customer.
4-14. After any type of compensation charge, Pocket-Wifi-Japan.com has no obligation to pay the compensation fee back to the customer.
4-15. Pocket-Wifi-Japan.com has no obligation to notify the customer upon any compensation charges.
5. Pocket-Wifi-Japan.com reserves the right to cancel this contract and charge the full compensation without obligation to notify customers once it confirms any nonfulfillment of contract, such as a failure to return equipment after completion of the rental period and/or false information in the contract. Upon charging, Pocket-Wifi-Japan.com may try to charge less amount for multiple times when the charging failed, to get as much compensation as it can. After cancellation, Pocket-Wifi-Japan.com may contact the customer to retrieve rental equipment and the customer will be responsible for incurring costs. Customers are obligated to return the equipment immediately upon request by Pocket-Wifi-Japan.com.
6-1. Customers are required to return rental equipment as instructed. Customers will be charged 1,500JPY/day after the return date in case of returning delay.
6-2. In case of special handling(including finding lost package, etc), customer will be charged 10000 JPY.
6-3. Customers are required to check their email box every day to check if it has received emails from Pocket-Wifi-Japan.com. Pocket-Wifi-Japan.com may change the pickup option for convenience.
6-4. Customers who pick up the package through coin locker have to let Pocket-Wifi-Japan.com know when picked up the package. Customers will be charged 500JPY/day after the scheduled pickup date.
6-5. When express shipping is available, it is only for mejor airports. Although Pocket-Wifi-Japan.com is required to arrange the package as soon as possible, customers are required to understand the possibility of the delay. Customers can't specify the pickup time for hotel pickup.
6-6. When the order requires an express shipping, Pocket-Wifi-Japan.com charges the customer with the express shipping fee which is written next to the order submit button in the order form.
6-7. Pocket-Wifi-Japan.com has no obligation to notify the customer upon any charges regarding pickup and return.
7-1. In the event of a device malfunction, the customer is required to provide a photo of the status displayed on the screen in order for Pocket-Wifi-Japan.com to assess the issue. Based on the status displayed, Pocket-Wifi-Japan.com will provide appropriate troubleshooting steps.
7-2. If the issue is not resolved and the customer reports that the initial troubleshooting steps did not resolve the issue, and if there are 3 or more days remaining in the rental period starting from the date of this report, a replacement device will be provided instead of a refund. The malfunctioning device must be returned at the same time as the replacement device is dispatched.
7-3. If fewer than 3 days remain in the rental period, the customer must return the device to Pocket-Wifi-Japan.com for further inspection. Once the malfunction is confirmed, Pocket-Wifi-Japan.com will refund the portion of the rental fee corresponding to the period during which the device was unusable.
7-4. Except in cases where the device will not power on, Pocket-Wifi-Japan.com cannot ship a replacement device before confirming the status via the photo provided by the customer.
8. The use of the service shall be governed by the laws of Japan, and the Tokyo District Court shall have exclusive primary jurisdiction with respect to all disputes arising with respect thereto.
9. Pocket-Wifi-Japan.com will not to be held accountable for damage or loss resulting from incidents such as war, terrorism, riot, labor strike, production cancellation, fire, volcano eruption, earthquake, and energy trouble.